WHAT SHOULD I BRING FOR THE SESSION?
Please bring along a swimsuit, a towel, a bottle of water and some sunscreen if needed. No other equipment is required.
WHAT ARE YOUR RIPPLE CLUB’S SESSION PRICES?
We provide 2 different options to buy sessions:
- Ripple Trial $60 (max 3 classes valid for 14 days)
- Single session $50 ( 1 session, valid 6 months)
- 4 class pack $180 (valid one month) Price per session $45. Can be shared with 1 pax
- 10 class pack $400 (valid 3 months) Price per session $40. Can be shared with 1 pax
- 20 class pack $700 (valid 5 months) Price per session $35. Can be shared with 1 pax
UNLIMITED MEMBERSHIPS – ROLLING PAYMENTS:
- Recurring monthly $350: Monthly contract with rolling monthly payment of $350 for UNLIMITED sessions. You can stop your membership by contacting us at email@example.com at least 5 days before your next payment.
- Recurring quarterly: $329 Quarterly contract with rolling monthly payment of $329 for UNLIMITED sessions. You can stop your membership after 3 months by contacting us at firstname.lastname@example.org at least 5 days before your next payment.
- Recurring yearly $298 / month : Yearly contract with rolling payment of $298 every month. You will enjoy UNLIMITED sessions for 12 months! After 12 months you can stop your membership anytime by contacting us at least 5 days before your next billing at email@example.com
All sessions must be used within the respective dates bought, no sessions will be carried forward after the validity period. All packages have to be paid in full prior the first session. There will be NO refund once a package is bought.
For our Unlimited members : Please note our late cancellation / no-show policy : For late cancel : 10$ penalty will be charged to your account unless MC is shown. For no-show $20 penalty will be charged to your account unless MC is shown. If you are unable to attend your scheduled booking, please cancel 24 hours in advance so we can free up your slot for an other rider.
WHAT IF I JOIN MID MONTH?
Our packages validity start the day of your first session. EG, if you buy your 10 sessions package on Jan 1st and join your first class on the 15th of January, your package will be valid until 15th of April. All platinum memberships start on the date of purchase.
ARE PACKAGES TRANSFERABLE OR SHAREABLE?
You can share our 4, 10 and 20 sessions packages with one person. It will have to be the same person throughout the package. Please contact us at firstname.lastname@example.org with their details and we will activate the sharing option so you can both enjoy the package.
Our Unlimited memberships are NOT sharable.
Packages are non-transferable, however we will work on a case by case basis in light of, severe injury, repatriation, or expatriation from the country.
WHAT IF I TRAVEL OR CAN’T MAKE IT ONE WEEK OR MORE?
We highly recommend that you complete or use as many sessions as possible before your trip. For 4,10, 20 class packs, you have to use the number of sessions bought within the time frame dedicated.
DO YOU HAVE A NO CONTRACT OPTION?
Yes you can join us for a 1, 4, 10 or 20 class pack. For more information please check out our CLASS PACKS page.
CAN I FREEZE MY UNLIMITED MEMBERSHIP?
You can freeze your membership for up to 3 months a year. Each freezing will be charged $50 admin fee. Our sessions packages cannot be frozen.
CAN I JOIN DIFFERENT RIPPLE CLUB LOCATIONS?
Sure! All our locations are open to the public. More info on our locations on the LOCATIONS page.
WHAT IS MOMENCE BOOKING SYSTEM?
We strive to put the power in your hands, with Momence you can pay for classes, manage your own account, book yourself into the sessions and view your class history. We stand by if you need any help with this, don’t hesitate to contact us.
WHAT HAPPENS IF I AM ILL?
If you are ill and can cancel 24 hours in advance, then you will be able to redeem your session. If you are ill and cancel less than 24 hours in advance, then please submit a medical certificate to email@example.com our staff to receive a make up session. Please note that in order to be fair to all our clients, no make up session will be given if no MC is shown.This applies to both group classes and Personal Training.
WHAT HAPPENS IF I AM ON MY PERIOD?
Most of our clients still join us during their period. If you do not wish to join a class, please inform us 24hrs before class time via email at firstname.lastname@example.org or early cancel on the Momence platform. If the cancellation happens less than 24hrs before class time, regular policy for late cancellation will apply.
WHAT IF I SUSTAIN AN INJURY OR AM PREGNANT?
If you sustain an injury, we ask you to please seek a doctors advice regarding exercise, if you are advised against so, please submit a medical certificate to email@example.com and we will freeze your package or membership until you are cleared medically.
If you are pregnant, then you can still participate in Ripple Club sessions. Our sessions have been recommended by doctors as the water helps alleviate the weight of the baby, and keep your cool. However, if you feel that you are not able to exercise you still can freeze your package or membership for up to 6 months.
Please note, medical certificates are required to freeze your membership for medical reasons.
HOW LONG DOES MY ACCOUNT REMAIN FROZEN?
Ripple Club will keep frozen accounts for up to 6 months. If you have sustained a major injury or illness, please contact us in order to work on your case.
IF I AM BOOKED IN, CAN I CHANGE MY SESSION TIME OR CANCEL MY BOOKING?
All changes to sessions must be made 24 hours in advance of your session. All changes can be made through our booking system, or by emailing us at firstname.lastname@example.org
HOW OLD DO YOU HAVE TO BE TO JOIN RIPPLE CLUB?
Ripple Club classes are open to all ages, minimum height requirement is 1.5 meters
CAN I TRY RIPPLE CLUB BEFORE JOINING?
Yes, come discover the revolutionary way to exercise with our Ripple trial for $60 only!
CAN I JOIN RIPPLE CLUB IF I CAN’T SWIM?
Yes! Our sessions are in the shallow end of the pool, and at no time is your head submerged in the water.
I HAVE AN ISSUE WITH YOUR BOOKING SYSTEM (MOMENCE), WHAT DO I DO?
You will see a little chat icon at the bottom right of the page once you are logged in on Momence. Click and a chat + FAQ will appear. If you did not find what you were looking for, please email us at email@example.com so we can help you.
DOES RIPPLE CLUB ACCEPT CASH OR CHEQUES?
You can pay by cash or cheque, for drop in sessions or sessions packages, although payments must be made before you can book your session. Once payment is made, your account will be credited and you can then book your sessions.
HOW DO I BOOK CLASSES ONLINE?
Class bookings can be made via our online booking portal.
ARE THERE CHANGING FACILITIES, SHOWERS AND TOWELS?
Yes, all Ripple Club venues are fitted with showers and changing rooms.
All locations except Singapore Polo Club provide towels.
WILL I BE SHOWN HOW TO USE THE EQUIPMENT?
First timers are urged to come 15 minutes before the beginning of the session so our Ripple Club P.R.O can guide them through on how to use the equipment, and how the session is run.
DO RIPPLE CLUB LOCATIONS HAVE A CAR PARK?
Yes! Some locations may charge a minimal amount.
WHAT IF IT IS RAINING?
We DO NOT cancel classes because of the rain. The Ripple Club staff will cancel ONLY if the weather conditions are dangerous (thunder & lightening).
Ripple Club classes are ON unless advised by our team. If Ripple Club staff has to cancel a class we will send you a text up to 30minutes before the start of the class. When a class is cancelled before class starts because of weather conditions we will credit the session back to your account.
If class is ON and you did not show up for class, class will be charged as a no-show.
If you are on site and there is heavy rain up to 20min into class, you are able to cancel your booking if you do not wish to continue riding under heavy rain.
Cancelled classes are shown on schedule both on our booking platform and our app.
WHAT IF THE WEATHER IS HAZY?
PSI BELOW 100: Everyone can ride!
PSI BETWEEN 100 TO 150 : We do not recommend participating in our Ripple Club sessions if you are pregnant, or if you have any respiratory difficulties. All other Riders can join us, all sessions remain on as usual.
PSI OVER 150 : We will automatically cancel the session by sms or email at least an hour before the class. We will re-credit your session back.
WHAT IF THE CLASS HAS LOW REGISTRATION?
We will keep a class on as long as there are 3 Riders registered. We will cancel the class 12 hours before class time if there are 2 or less clients registered. All cancelled classes are shown on our schedule.
CAN I BRING A GUEST ALONG IF THEY ARE NOT PARTICIPATING?
Under the current regulations, you are not allowed to bring any guests or family members if they are not participating in class. If you would like your family members to enjoy the pool while you are working hard, most of our locations offer a Day Pass, that can be purchased directly with the Hotel / Club.